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Delivery Policy

 

Delivery Policy
  1. Shipping charges for your order will be calculated and displayed at checkout.
  2. For shipping outside of Australia, It’s Eco Pty Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  3. For larger orders, please contact us directly to access bulk shipping arrangements.
Shipping Provider

Our preferred shipping provider is TransDirect & Sendle as they are 100% Carbon Neutral, however we do reserve the right to use other providers from time to time, as required.

Estimated Delivery time 

We will process and pack your order within 24 hours and arrange for dispatch the following day. You will be notified when the order is ready for shipment and be given a tracking number with estimated delivery timeframes. 

For urgent orders please contact us directly at hello@ecogreenstraws.com

Shipping Address 

Please provide a valid physical address for shipping. We do not ship to P.O. boxes or APO/FPO addresses. 

Quality Control

We have rigorous quality control procedures however if your order is damaged or defective in any way then please contact us at hello@eogreenstraws.com and we will resolve the issue immediately.